How we work

Updated 21 August 2024

---

1. General presentation of the Site

Chalet Owners is an online website for advertising rental of furnished properties accessible at the following address: https://www.chaletowners.com/ (hereinafter the “Website”).

The Site is the property of the company LION DE MONTAGNE, a limited liability company, whose head office is located in ANNECY (74000), 129 avenue de Genève, registered at the Annecy trade and companies register under the number 810 607 325, Code APE 6201Z, intra-community VAT number FR74810607325.

The Site allows the setting in relation between:
- an owner or manager (hereinafter the “Advertiser” or “Advertisers”) of one or more real estate properties such as chalets or luxury apartments,
- and visitors or holidaymakers (a “Client”).
for short term furnished rentals, with or without additional services.

There is no charge for the use of the Site by Clients. Chalet Owners does not receive any remuneration for brand placement or promotion of any kind on the Site.

2. Operation of the Website Chalet Owners

As Chalet Owners is a listing website designed to connect people, it does not intervene in the contractual relationship between the Advertiser and the Client.

The Advertiser has access to the functionalities of the Site to put online a rental advertisement for a property of which he/ she is the owner or manager. In this respect, he/ she provides Chalet Owners with all the elements necessary for the publication of the advertisement (text, photos, description of the services offered, etc.) and Chalet Owners proceeds free of charge to place the advertisement on the Site.

The ad describes as precisely as possible the characteristics of the property offered for rent as well as the terms and conditions of the rental: location of the property, composition of the rooms, number of rooms, availability, cost of the rental, etc.

The rental offer may be accompanied by services, mandatory or optional, available to the Client.

Finally, each ad presents photographs of the property offered for rent, put online by the Advertiser.

When a Client is interested in renting a property, he/she can contact the Advertiser directly using a contact form visible on the ad.

Contacting the Advertiser via this form results in the automatic creation of an account for the Client, who then receives an email from Chalet Owners indicating his/her login details (user name and password) and allowing him/her to connect to the Site’s messaging system.

The Client and the Advertiser must use the messaging system to discuss the terms of the rental. Chalet Owners may have knowledge of these conversations, in particular for the purposes of security of the Site, prevention of fraud, respect of the Law, and for the improvement of the Site and its functionalities.

3. Reservation process on the Site

The Advertiser is required to respond to a reservation request within 24 working hours of sending the request. Chalet Owners can verify that each request has been answered by the Advertiser to the Client. At this stage, Clients and Advertisers can exchange information on the website to negotiate the reservation and the best conditions.

By publishing a message on Chalet Owners, our system sends an email notification to the recipient and we automatically and manually check that each message has been delivered and read, which contributes to the process of renting a property advertised on the Site.

To confirm the reservation, Clients must provide the name of the group leader, his/her nationality and billing address in order to receive the documents generated for the person who will make the payment by the contract.

The Advertiser has the right to request additional documents and forms in accordance with legal or regulatory obligations regarding the fight against money laundering and the financing of terrorism. Following receipt of the documents, the Advertiser will provide the rental contract and the corresponding invoices. Chalet Owners never intervenes in the financial and contractual transactions between the Advertiser and the Client.

Clients have 72 working hours to arrange payment directly to the Advertiser by bank transfer or credit card - if this option is available with the Advertiser. Payment must be in accordance with the rental agreement entered into by the parties.

The Advertiser is notified of the payment made by the Client and must check the bank account without delay to confirm receipt of the payment. In this case, the Advertiser will update the payment status on the booking page of the Site.

Clients can download a copy of this payment confirmation directly from the booking page of the Site.

In this case, the reservation is confirmed when the Advertiser confirms receipt of the deposit or full payment.

Cancellation

Cancellation of the reservation request: Chalet Owners reserves the right to cancel a reservation request for reasons of security, misuse of the website in case of violation of its general conditions of use, without prior notice or particular formality and without obligation to inform the parties.

The parties may also proceed to the cancellation of the reservation under the cancellation conditions provided for in the rental contract and in the general conditions of use of the Site.

Chalet Owners reserves the right to notify the parties of any e-mail to proceed with the commercial promotion of its services, under the conditions and within the limits of its privacy policy.

The parties may also receive emails from Chalet Owners to notify any message from the other party, any rental process or change of status (vacant/rented) of a rental, any document downloaded, etc. The parties may unsubscribe from any notification from the Site, except those concerning the reservation of rentals.

4. Non-commercial use of the Site

The Site may not be used by real estate professionals or professionals selling services without the express authorization of Chalet Owners. Professionals, such as agents, concierges, cooks chefs, drivers, ski instructors, etc. may not use the Site to obtain or send commercial offers to the Client through the Site, nor may they use the Site to obtain any financial advantage or receive any remuneration.

5. Becoming an Advertiser on the Chalet Owners Website

To become an Advertiser, the Advertiser must be the owner or manager of the property advertised on the Site.

Chalet Owners may verify the identity of the Advertiser and request proof of the existence of the property and that the Advertiser is indeed the owner or has all the rights to manage and rent it.

The Site may not be used for professional purposes other than those of the Advertiser, owner or manager of the property advertised on the Site.

Chalet Owners works on the basis of invitations only: the Advertiser is therefore invited exclusively by Chalet Owners to open an account on the Site. The Advertiser may also ask Chalet Owners to open an account on the Site: in this case, Chalet Owners reserves the right to accept or refuse the Advertiser’s request, without any modality or formality.

Chalet Owners reserves the right to select Advertisers according to the following criteria:

• The nature and characteristics of the rental property ;


• The location of the property for rent ;


• The quality of the services offered ;


• The hospitality of the Advertiser ;


• The quality of the accommodation ;


• The quality of the Advertiser’s communication materials.

The Advertiser is authorized to publish an ad only if he/she has the legal capacity to commit and operate the real estate property or properties listed on the Site.

The Advertiser is obliged to respond to Clients interested in an ad as soon as possible. He/she also undertakes to manage his/ her communications, his/her requests for information and all his/her reservations exclusively through the Site.

6. Deactivation of an ad or an account

Chalet Owners may modify any advertisement which does not correspond to the standards of the Site or which contravenes the general conditions of use of the Site. Chalet Owners may modify the layout of the photos, the text, etc. This modification is made without any obligation to inform the Advertiser.

Chalet Owners may terminate at any time any advertisement and close any account of an Advertiser or a Client in case of breach of the applicable law and of the general terms of use of Chalet Owners, of publication of inappropriate content, of illegal, unethical or unfair rental practices, of identity theft, of offensive or abusive behaviour of an Advertiser towards a Client or a representative of Chalet Owners.

7. Classification of Advertisers’ ads

Users of the Site select the place, the number of travelers, the date of arrival and the date of departure of a desired rental.

Based on these search criteria, the Site presents only the corresponding ads.

The Site’s algorithm ranks the ads according to the needs of the Site’s users and their requests.

8. Additional Information

Deactivation of an account by the parties

The users of the Site, Advertiser or Client, have the possibility to deactivate their account on the Site at any time. The deactivation of the Site is only effective after the end of any contractual relationship.

Notice of ads or parties

The Site does not allow the publication of reviews or ratings on rental ads or on Advertisers. The Advertisers do not have the possibility to rate or reward the Clients.

No opinion may be given on a property that has been rented or on one of the parties to the rental contract on another Site without the prior written consent of Chalet Owners.

Referencing and classification of ads

There is no capital link or remuneration of any kind between the Parties and Chalet Owners that could influence the referencing or the ranking of the rental ads on the Site.

Dispute and conciliation

For any question or dispute regarding the services provided on the Site, any user may contact Chalet Owners at the following email address: team@chaletowners.com

In the event of complaints relating to the Site or to our services, any user may refer to the dispute resolution platform put on line by the European Commission, accessible at the following address
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=FR

The European Commission will forward any complaint to the competent national mediators. In accordance with the rules applicable to mediation, users are required, prior to any request for mediation, to have previously notified Chalet Owners in writing of any dispute in order to attempt to resolve the dispute amicably.

In accordance with articles L.611-1 et seq. of the French Consumer Code, any dispute of a contractual nature that could not be resolved through a complaint previously submitted to Chalet Owners entitles users having the status of consumer residing in France to resort to mediation by contacting:
The e-commerce mediation service
60, rue La Boétie - 75008 Paris
http://www.mediateurfevad.fr